COVID-19 HAS CHANGED OUR PROCESSING TIME
You got questions, we got answers! If you have anymore questions please feel free to email us at firstname.lastname@example.org
PLEASE NOTE: Allow 3 Business days for response (not including weekends or holidays)
Do you ship Internationally?
Yes! We currently offer worldwide shipping. Rates range from $13.50 - $25.00. We are not responsible for paying any customs fees that may impose upon receipt of your package. Our production times remain the same, but shipping times will be longer. Shipping can take anywhere from 2-4 weeks from experience. If you should have an issue locating your package, please contact your local mail company, as sometimes your countries mail carrier can hold the package until customs fees are paid. This is not common, but customs is completely RANDOM. There is no way of telling what the fee cost will be and if your package will be held. We are not responsible for packages that show delivered (but claimed missing) or that were not picked up due to fees not being paid and returned.
How long will it take to get my order?
Our current processing time is 4 weeks. We create each item to order. We try to get items out as early as possible. If you should need your item in a rush please contact us to be sure we can accommodate your need by date. Also, please purchase our RUSH ORDER PROCESSING listing to bump your to the front of the line!
What are shipping times on my order?
We use USPS shipping. Standard shipping can take 2-5 Business Days for delivery. Express Shipping can take 1-3 Business Days. Shipping rates START at $3.50 per order. Please note, ordering Express Shipping WILL NOT RUSH PROCESSING ON YOUR ORDER. You are strictly paying for USPS shipping for them to rush your items to you once the items have been processed and received.
* Please note we are not responsible for any stolen or lost packages that show delivered to the correct address. Once USPS has the item(s) we can only see the same shipping details as the customer. Please contact USPS directly if you should have any questions or issues with your package.
Do you offer returns, exchanges or cancellations?
We currently do NOT accept cancellations. We are small, made to order shop. All sales are final.
We currently do not accept returns. We are a made to order shop. Please contact us if you should have any issues with your order.
Each item is made to order. All sales are final and we are not accepting any form of exchanges at this time.
- Changing an order
Any requests to change a size or color of an item on an order must be done within 24 hours. After the 24 hours has past the order cannot be changed. Please do not request after 24 hours. That order will be locked in and is final sale.
Do you offer custom orders?
Due to current demand, we do NOT offer custom orders.
Can I get your designs on a different shirt or tank top style?
Most of our designs can be put on different style items. Please contact us PRIOR to purchasing to assure it can be accommodated. Upgrade fees may apply.
I reached out via DM, Email, or Chat. When will I hear back from you?
Your questions and inquiries are super important to us! We are small family owned shop, so we wear many hats here at Champagne Rain Studio! Please allow 3 Business Days for us answer any order or potential order questions or inquiries. Please allow 2-5 Business Days for us to answer any collaboration requests or questions you may have.
*Please note, DM Instagram and Facebook messages may not be answered due to an overwhelming amount of messages. Email and or chat is the best form of communication for us!
Do you offer collaboration or brand rep partnerships?
Please contact me via email to inquire. At this time we are not accepting Brand Reps, but are open to giveaways and collaborations. Thank you.