COVID-19 HAS CHANGED OUR PROCESSING TIME
You got questions, we got answers! If you have anymore questions please feel free to email us at firstname.lastname@example.org
PLEASE NOTE: Allow 3 Business days for response (not including weekends or holidays)
Do you ship Internationally?
Yes! We currently offer worldwide shipping. Rates range from $13.50 - $25.00. We are not responsible for paying any customs fees that may impose upon receipt of your package. Our production times remain the same, but shipping times will be longer. Shipping can take anywhere from 2-4 weeks from experience. If you should have an issue locating your package, please contact your local mail company, as sometimes your countries mail carrier can hold the package until customs fees are paid. This is not common, but customs is completely RANDOM. There is no way of telling what the fee cost will be and if your package will be held. We are not responsible for packages that show delivered (but claimed missing) or that were not picked up due to fees not being paid and returned.
How long will it take to get my order?
Our current processing time is 2 weeks. We create each item to order. We try to get items out as early as possible. If you should need your item in a rush please contact us to be sure we can accommodate your need by date. Also, please purchase our RUSH ORDER PROCESSING listing to bump your to the front of the line!
What are shipping times on my order?
We use USPS shipping. Standard shipping can take 2-5 Business Days for delivery. Express Shipping can take 1-3 Business Days. Shipping rates START at $3.50 per order. Please note, ordering Express Shipping WILL NOT RUSH PROCESSING ON YOUR ORDER. You are strictly paying for USPS shipping for them to rush your items to you once the items have been processed and received.
* Please note we are not responsible for any stolen or lost packages that show delivered to the correct address. Once USPS has the item(s) we can only see the same shipping details as the customer. Please contact USPS directly if you should have any questions or issues with your package.
Do you offer returns, exchanges or cancellations?
We currently do NOT accept cancellations. We are small, made to order shop. All sales are final.
We currently do not accept returns. We are a made to order shop. Please contact us if you should have any issues with your order.
We currently accept size exchanges on anything that does not ask for customization. Anything custom is not exchangeable and is a final sale. Buyer is responsible for sending the item(s) back using the mailing service of their choice (please put your order number on the package and contact us prior to the exchange). Once we receive the item, we will begin the exchange process (4-7 business days) and ship out your new size.
*Please note, we cannot exchange colors or style. Your exchange will be strictly sizing. We also cannot accept any worn items. Items must be new, unworn and undamaged.
Do you offer custom orders?
Due to current demand, we do NOT offer custom orders.
Can I get your designs on a different shirt or tank top style?
Most of our designs can be put on different style items. Please contact us PRIOR to purchasing to assure it can be accommodated. Upgrade fees may apply.
I reached out via DM, Email, or Chat. When will I hear back from you?
Your questions and inquiries are super important to us! We are small family owned shop, so we wear many hats here at Champagne Rain Studio! Please allow 3 Business Days for us answer any order or potential order questions or inquiries. Please allow 2-5 Business Days for us to answer any collaboration requests or questions you may have.
*Please note, DM Instagram and Facebook messages may not be answered due to an overwhelming amount of messages. Email and or chat is the best form of communication for us!
Do you offer collaboration or brand rep partnerships?
Yes! We do offer collaboration and brand rep opportunities. Spots are very limited. Please do not get discouraged if we cannot accommodate any more spots. Here is what you need to know:
Brand Rep Qualifications and Information
- Must be a public account
- Must be a lifestyle or Disney related account
- Must have a Disney annual pass if you are a Disney related account
- We will provide a 15% off Discount code for your followers
- We will provide two items of your choice to you within 2 weeks of confirming your Brand Rep qualifications and agreeing upon a seasonal contract
- All contracts are seasonal and are up for review upon each seasons end
- upon receipt of your items you must take at least one photo of yourself wearing each item in either a lifestyle setting or a Disney Park Setting within 2 months
- You must allow us permission to use these photos on our Instagram account, Facebook account, Website, and Pinterest account.
- If at anytime we do not see one photo of each item within two months, we reserve the right to terminate the contract and deactivate the code
Bloggers & Collaborations
- Spots are VERY limited for these
- Bloggers and or Influencers who are not a Disney account can do a one time collaboration
- We will send the agreed upon item(s)
- You must provide the agreed upon photos within the agreed upon time frame or an invoice will be sent for the cost of the items
- Must have a minimum of 10K followers on Instagram