Processing & Polices
We do not accept returns. If you should have an issue with your order, please contact us within 48 hours of delivery.
We do not accept cancellations at this time. We are a small, made to order shop, all sales are final.
Each item is made to order. At this time we do not offer exchanges of any form.
CHANGING AN ORDER:
Any requests to change a size or color of an item on an order must be done within 24 hours. After the 24 hours has past the order cannot be changed. Please do not request after 24 hours. That order will be locked in and is final sale.
Our current processing time is 4 weeks (REGARDLESS OF SHIPPING SPEED PURCHASED AT CHECKOUT). We do try to get items out as quick as possible.
*PLEASE NOTE: By purchasing expedited shipping you are NOT PURCHASING EXPEDITED PROCESSING. Processing time will remain the same 4 weeks (excludes USPS recognized holidays and weekends)
*IMPORTANT - PLEASE NOTE: We cannot be held responsible for items that are processed and shipped out within the 4 week processing time, the item cannot be returned if it did not make it to you in the time you were hoping for. ALL listings are made to order and do take a little bit of love and pixie dust. We do try to help best we can with dates if we are aware of them. Thank you for understanding!
DOMESTIC US SHIPPING:
We currently use USPS. Standard shipping is 2-5 Business Days. Express shipping is 1-3 Business Days (this does not include our processing time). Once items are in the hands of USPS we do not take responsibility for any incorrect addresses entered per customer, non-deliverable address, and or deliveries that show delivered to the correct address but are deemed missing by the customer. We do not take responsibility for lost or stolen packages that show delivered. If you should have any questions in regards to your delivery status or issues, please contact USPS directly.
We currently use USPS. Standard shipping can take 2-4 Weeks (this does not include our processing time). Once items are in the hands of USPS we do not take responsibility for any incorrect addresses entered per customer, non-deliverable addresses, and or lost or stolen packages that show delivered. A customs fee MAY incur. There is no possible way of knowing if your order will be checked at customs and if this fee will apply, it is completely random. Please contact your local post office to pay these fees or if you should have any questions. We do not take responsibility for any customs fees.
SALES: Sales are subject to change or cancel at anytime without notice. LEGAL: We reserve the right to cancel or decline orders if fraud or ill intent is detected. We reserve the right to refuse service and block anyone on social media for harassment. We reserve the right to protect our companies polices and procedures.